Last updated: June 12, 2026
PopAEO offers subscription plans with a 7-day free trial where configured on your billing platform. This Refund Policy explains how cancellations and refunds work.
If you subscribed through the Shopify App Store, billing and refunds follow Shopify's app billing policies. Cancel or manage your plan from Shopify Admin → Settings → Apps and sales channels → PopAEO.
If you subscribed through Paddle, Paddle acts as merchant of record. Refunds and cancellations are processed according to Paddle's buyer terms and your subscription status. Use the Paddle customer portal link from your PopAEO WooCommerce dashboard to cancel or update payment details.
During an active trial period you will not be charged if you cancel before the trial ends. After a paid charge occurs, refund eligibility depends on the billing provider and the circumstances of the request.
Contact us at 354735535@qq.com with your store domain and subscription email. We will review requests within 5 business days.